The Gaia Hotel - Taipei

Worthy of 5* rating. Ms Winnie? Wang brought us tea in the library at check-in, set up the room with shower chair AND toilet seat handles, all without us asking. Had correct # robes and slippers. Everyone there was just friendly, helpful, smiling, and always deferential to grandpa. Owner walked in the front entrance while we were waiting for our taxi at check-out and she asked if we would like water or tea. Seriously, what hotel owner DOES that?? Room was newer, modern, and exceptionally clean, including the hot springs soaking tub. The Beitou hot springs water does not make your fingertips wrinkled. 30 minute muscle relaxation massage was excellent, at 55usd. Overall, stay was pricy, but you absolutely get what you pay for in this case!

Our 5-day stay at The Gaia Hotel Taipei was amazing! The hotel itself was lovely, with decorative touches that were aesthetically pleasing. The rooms were also clean, comfortable and spacious. We enjoyed the facilities tremendously - spa, gym, hot springs, sauna and steam room! And the restaurants served really delicious cuisine. But what was most memorable was the exceptional service we received. The staff was unfailingly warm and caring, and took the effort to learn about my family and our preferences. They made us feel so welcomed and at home! In particular, they took great care of our wheelchair-bound mother and made every effort to ensure that she enjoyed her stay. Worthy of mention are Candy, Tracy, Tina Zheng, Shi Hwan Hong, and Julian at the restaurant who were attentive, friendly and super helpful; Winifred, Sean, Charles Liu, Darren Liu and Evan Lin at the front desk who were always prompt in responding to our requests and remarkably astute in anticipating our needs and ensuring that we had a wonderful time; and Rain Chen who cheerfully helped our mother into our car each morning and spoke to her with such care and kindness. These staff members are a huge credit to the hospitality industry! We highly recommend The Gaia Taipei if you are looking for a really special time in Taipei!

The breakfast, the hotsprings were very good.

Wonderful staff, restaurants, onsen, location. We felt terribly pampared! Is a really wonderful place to stay to experience Beitou. The onsen with indoor and outdoor options, thoughtful design for relaxation, was so therapeutic. Definitely a place we would come back to.

Daily replenish of drinks and sweets and daily happy hour drink. Substantial breakfast (there is even bubble wine). Dinner were very good (had shabu shabu & western) as well. Wonderful spa and hot spring facilities.